Telephone and IVR Sales

IVR (interactive voice response) POS:

• Showtime information mode and showtime information and ticket sales
  
• Pre-ordering of concessions offers with printing of voucher on collection
  
• Multiple booking fee options (per ticket, per transaction) with or without capping levels
  
• Best seat allocation at the time of purchase
  
• Support for membership card use and/or loyalty point accrual
  
• Ticket collection at box office or kiosks by presenting the card used at purchase
  
• Multi-site or single-site operation
  
• Capability of restricting available inventory of tickets allowed
  
• Full logging, usage statistics and detailed reporting
• Support for high volume events (dedicated set of numbers for opening performances)
  
• Telephone number included as a "link" in promotional SMS messages (see CRM)
  
• Tickets are paid for at the time of purchase with a credit card or membership card
  
• Easy to use voice file configuration and recording
  
• Optional multiple language voice files
  
• Option to transfer to call centre (see below) at all time
• Shared infrastructure, integration and payment service plans available (further information upon request)

Call Centre POS: basic same features of IVR POS with,

• Assigned seating capability
  
• Selection of performance by film or by city or site (group of sites)
  
• Purchase process and user scripts fully configurable by client
  
• Internet based sales client for use by delocalised staff in a "virtual call centre" or at partner 3rd party retail locations