Frequently Asked Questions

Q : How do I know if TixOS will really meet my requirements and needs?
Q : Can I remotely access the data and reports of my cinema or circuit?
Q : If my network or Internet connection goes down, will my box office need to stop selling?
Q : With your system I do not seem to be in full control of my data?
Q : I am rarely present in my cinema, can I schedule or run reports remotely?
Q : What if your online help and FAQ is incomplete?
Q : Will I need to wait a long time to benefit from enhancements when they are made available?
Q : Internet, is synonym to hacking and loss of confidentiality, is it not?

Q : How do I know if TixOS will really meet my requirements and needs?
A: We can give you access to a free evaluation TixOS ticketing application to allow you to check for yourself if it meets your requirements. You can even let your box office personnel follow the online training course and get their feedback before you make your final decision.
Q : Can I remotely access the data and reports of my cinema or circuit?
A: With TixOS, all the management and sales data of your cinema or cinemas is stored in a central database. This allows you to easily run reports either on an individual cinema basis or consolidate the results across various sites in a single report. These reports can be run at any time and will provide real-time results without the need for importing or exporting of data files.
Q : If my network or Internet connection goes down, will my box office need to stop selling?
A: The unique design of the TixOS architecture and operating system offers an off-line sales mode that will allow you to continue selling tickets in the event of a network communication problem or a failure of the central database. Once the database is available again, TixOS will proceed with an automatic update of the sales carried out whilst in offline mode.
Q : With your system I do not seem to be in full control of my data?
A: It is quite the opposite. Not only you can at any time export the entire cinemas database to your PC, but for your complete peace of mind, your data is backed up automatically every night. Of course we can also supply you regularly with a CD-ROM containing your data for a small extra cost.
Q : I am rarely present in my cinema, can I schedule or run reports remotely?
A: The nature of TixOS allows you to access to the management interface of your cinema(s) from wherever you are, all you will require is an Internet connected PC and a TixOS security certificate to give you access your database.
Q : What if your online help and FAQ is incomplete?
A: TixOS has an integrated online help function and a detailed FAQ database that are constantly updated to assist you in finding the solution to the majority of your questions or problems and to help you benefit the most from your application. Should you not find the solution to your problem through this channel, you will be able to try our free e-mail support service that operates with guaranteed response times.
Q : Will I need to wait a long time to benefit from enhancements when they are made available?
A: Each time you use TixOS, the system checks the version of the software running on your PC and proceeds, if necessary, to an automatic upgrade. This allows us to ensure very short turnaround times to your requests for enhancements and new functionality within TixOS.
Q : Internet, is synonym to hacking and loss of confidentiality, is it not?
A: All the communication between the TixOS program and the database is entirely secured through the use of encryption algorithms and authentication to ensure the complete confidentiality of your data and to avoid unauthorised access to your ticketing system.